Qualify More Leads by Responding Faster

Quick Responses Can Make You A Customer Favorite!
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Every year, eCommerce sales increase by double digits, and this trend is expected to continue in 2022.

Responding to reviews is essential but the BIG question is how fast should you respond?

Seven in ten customers change their mindset about a brand after the organization responds to a review.

For better review management, business leaders can rely on response management services to reply to reviews faster by taking a personalized approach.


Aren’t you satisfied with the outcomes of your web marketing efforts? If yes, then you are not alone in this situation. Considering the facts, the generation of quality leads is the most difficult assignment for 78 percent of B2B marketing executives.

The only solution is to respond to Internet leads as soon as possible. That’s right: Internet leads demand Internet-speed follow-up. We, at Eridium, understand how difficult it is to reply to Internet leads in a fraction of the time. That is why Eridium provides you with effective Response Management Services.

We have the qualified people, proprietary processes, and effective systems in place to quickly identify hot leads and respond to them. By collaborating with you, our team will determine what qualifies as a lead for you and your salespeople.

Get clear and precise information from us that will help you demonstrate marketing effectiveness, generate verifiable growth, achieve desired ROI, link marketing and sales, and plan confidently. Because the aim is to produce leads rapidly, you may push prospects to take a certain action by using direct replies.

At Eridium, we’ll assign a team of experienced experts to your programs, and teach them the ins and outs of your goods, business, industry, markets, and competitors.

Clients from all across the globe rely on our experts. So, without further ado, allow us the opportunity to serve you in the best possible manner!

Increase Your Revenue With Eridium

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We Offer


Transaction Processing

Our prompt and correct answer delivery encourages repeat business across the board, from completing purchases to registering event attendance, tabulating survey data, and processing payments.


Marketing-To-Sales Hand-Off

We ensure lead follow-ups and do not let a possible opportunity go through the cracks in the hand-off.



With your virtual shop open 24/7, we help provide prompt responses to customers who expect instant verification of their orders, payment processing, and shipping details.


Full-Funnel Visibility

We help you track lead replies throughout the funnel stages and receive a closed-loop picture of their results, from source to result. 

Our Impact

Wipro –Multiplying sales funnel with the integrated search for IT services major

Wipro is a leading global information technology, consulting, and business process services company. It provides end-to-end solutions to help clients harness the power of digital technology to drive their business transformation. Wipro approached Eridium intending to enhance its brand visibility and acquire new visitors through its digital marketing efforts. The client also aimed to increase…
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Nullifying negative brand reviews for a global IT service provider

A leading IT services provider, had a strong technological portfolio to reimagine business potential. However, the brand was missing an employee-friendly digital presence on Glassdoor, a key component of its business development journey. The client mandated Eridium, a digital marketing agency, to reimagine the brand story, create content, and enhance the digital reputation for the…
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Enhancing positive employee engagement by 200% for a global IT services brand

A leading technology solutions company, had a strong engineering pedigree but lacked an employee-friendly digital presence as a key component of its business development journey. The client assigned Eridium to build a solution that would increase positive sentiments while resolving negative conversations across digital mediums, search and analyze brand conversations across digital spaces, and build…
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Senseforth: Multi-Campaign Strategy Sparks Success

Senseforth, a prominent Generative Conversational AI platform, is dedicated to empowering global enterprises by enhancing efficiency and revenue through cutting-edge conversational AI. It envisions a future where organizations wholeheartedly embrace this transformative technology to facilitate meaningful interactions with their customers, employees, and all stakeholders. The Senseforth team wanted to explore the lead generation in multiple…
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Plotting Your Northstar - Our Blog

The art of standing out: How brands can beat content oversaturation
Eridium has won the prestigious IMPACT 22 award for the best SEO campaign for Wipro
Eridium wins digital duties for Venus Remedies’ R3SET
Redefining Digital Marketing Through Stories, Technology & Analytics

When we talk about Response Management, it's not only about responding to consumers; it's also about appropriately reflecting your brand. The whole procedure is not as difficult as it seems. It benefits your company in a variety of ways if done effectively. It's important to remember that there's always an opportunity for improvement. Using the tactics described above, you can improve.

With empathetic reactions, Eridium professionals help you release optimism. With intelligent, humanized, and contextual brand replies that dispel misunderstandings, solve issues, generate trust, and establish brand credibility, we help you interact with consumers on a whole new level. We are dedicated to enhancing your company's internet visibility in all aspects!

What Makes Our Services Special?

Following are some of the reasons why you should join us without any doubt in mind –

  • Pre-qualification questions for online forms may be created to assist you to assess whether the individual is a relevant contact from a relevant firm.
  • We’ll optimize our marketing automation and customer relationship management systems so that hot leads are sent to our salespeople right away.
  • To ensure optimum response efficiency, we will establish regulations for follow-up times and call routing.
  • We’ll show you how to use Live Chat to enhance sales and promote engagement with your organization.
  • We’ll manage your lead lifecycle across leads and contacts, and we’ll effortlessly integrate your company’s custom funnels into your CRM.
  • We’ll also assess the success of your marketing and sales efforts across all accounts and segments.
  • We have a staff of seasoned experts that follow up on leads and connect with prospects in real-time, answering questions and pushing them down the funnel.
  • We’ll put long-term leads through a nurturing process.

At Eridium, you’ll be able to reach and qualify more leads than ever before with our services. Lead qualifying is fast and simple with this simplified technique. And your salespeople will be pumped, ready to pursue quality marketing leads.

Engaging existing and future clients via online and offline activities is simply one stage in the marketing process. Prompt response when consumers react is the key to increasing lifetime value – and profitability. At Eridium, we provide complete response management systems that result in better connections, increased client loyalty, and more revenue.

With our hands-on approach and transparent working style, Eridium will take care of all of your Response Management demands.

FAQs – Know Us A Little More!

  • Why Is It Important To Respond Quickly To Customers?

    Statistically, 88 percent of the consumers said that they would be satisfied with a response in an hour. While some clients still accept a 24-hour response period, many clients demand considerably quicker communication.

  • How To Reduce Customer Service Response Times?

    One of the most important elements in determining client satisfaction is how quickly your customer care team answers inquiries. 75 percent of consumers believe it takes too long for them to reach a live agent, and 53 percent of customers said they get annoyed if they don’t speak to a real person right away. Anyhow, you can manage the overall response time by following these tips.

    Put customer service software to use. Using these kinds of software not only speeds up response times but also keeps track of every single discussion and interaction you and your business are having with customers.

    Use email autoresponders – Less than 10% of businesses use autoresponders, but you may use this basic, venerable technology to inform customers that you have received their email and what will happen next.

    Categorize and prioritize the emails you receive. By sorting the emails you receive, you can easily speed up the whole process of responding to consumers.

  • Why Is Quick Response Vital In Business?

    Statistically, 77 percent of customers believe that the most crucial thing a business can do to give them excellent online customer care is to value their time. A speedy reaction enables you to be aware of problems and provides the opportunity to fix them swiftly rather than assuming what customers desire. In the end, prompt reactions will enable you to manage your company more effectively as you gain momentum from an increasing number of favorable client reviews. A survey of over 500,000 interactions found that clients are likely to spend more with a company that answers their questions promptly. It simply means – prompt responses result in more sales.

  • How Should You Address Customer Complaints?

    Customer complaints can be received in the form of an irate email, a critical online review, an embarrassing face-to-face interaction, a critical tweet, or an unexpected phone call. You can start this process by listening to their complaints and then determine what action you’ll take to address the problem. Thank the customer for their feedback and reiterate your understanding of the issue. End the conversation by offering an appropriate remedy to the problem.

  • How Response Management Links To Lead Generation?

    As a business leader, you are well aware of how crucial it is to reply to leads promptly. In fact, how quickly you respond to a customer message can significantly affect how many leads you convert. However, what could feel timely to your customers may not to your business. Statistically, 50% of leads go with the vendor who responds first. This directly means addressing the queries of your clients or consumers on time.

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Performance Marketing Analyst

Bengaluru | Karnataka
Full Time
99+ Employees
Performance Marketing
Job Description
We are looking for a Performance Marketing Analyst to run PPC campaigns and monitor paid search budgets. You should be well-versed in the principles of Search Engine Marketing (SEM) and Social Media Marketing (SMM). You Should also be analytical and good with numbers. Your goal will be to ensure our online marketing efforts have the highest possible return on investment (ROI).


Participate in forming effective performance marketing strategies.
Launch and optimize various PPC campaigns.
Oversee accounts on the search and social media platforms (e.g., Google Ads, Bing, LinkedIn, Facebook).
Be involved in keyword selection and audience targeting.
Monitor budget and adjust bids to gain better ROI.
Track KPIs to assess performance and pinpoint issues.
Produce reports for management (e.g., dashboards).
Write attractive and concise copy for adverts.
Suggest and develop new campaigns across multiple channels.
Find ways to reduce the risk of click fraud.
Keep abreast of PPC and SEM trends.

Account Manager

Bengaluru | Karnataka
Full Time
99+ Employees
Account Management
Job Description
We are looking for a Digital Account Manager with experience/proficiency in performance marketing, SEO and a strong customer success approach. Must have a knack and love for everything in the digital space. You should be able to contribute to company growth through creating and maintaining long-term and successful client partnerships.

To understand the client and the brand and become the brand custodian
Be the central point of contact for clients and internal teams
Build strong, long-term client relationships and maintain frequent contact
Create digital strategies and program planning for your brands
Analyse digital campaigns results and create corrective solutions if needed
Have a clear understanding of the clients’ needs and business objectives

Recruitment Intern

Bengaluru | Karnataka
99+ Employees
Job Description
HR Intern responsibilities include updating our employee records with new hire information, screening resumes, and scheduling interviews. If you're interested in kickstarting your career in HR and getting a closer look at how our company approaches payroll, recruiting, and employee development, we'd like to meet you.
Ultimately, you will assist in organizing and coordinating our HR policies and procedures.

Update our internal databases with new employee information, including contact details and employment forms
Screen resumes and application forms
Schedule and confirm interviews with candidates
Post, update, and remove job ads from job boards, careers pages, and social networks

Search Engine Optimization Executive

Bengaluru | Karnataka
Full Time
99+ Employees
Job Description
As a Search Engine Optimization Executive, you should have a good experience and understanding of Search engines strategies, optimization techniques / Practices and should be well versed with customer and market dynamics.

Reviewing and analyzing client sites for areas that can be improved and optimized
Master of SEO analysis and recommendations in coordination with elements and structure of websites and web pages
Recommend and execute strategies for content development in coordination with SEO goals – general and keyword specific
Writing powerful calls-to-action to convert visitors
Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance with client goals
Good Knowledge of backlinks strategies and functionality aspects
Familiarity with WordPress or other content management systems
Communication to team and management on project development, timelines, and results

Designation Name

City | State
Full Time
99+ Employees
IT Services and IT Consulting
Job Description
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