Make A Positive Impact On Your Customers
Every year, eCommerce sales increase by double digits, and this trend is expected to continue in 2022.
In this day and age, customers won’t even order food without reading reviews about the restaurant. Customer’s reviews have the power to make or break a business.
With Customer Review Management services, get the best outcome from positive reviews and manage the negative ones like a pro.
People are influenced by what they see on the internet. Getting strong word-of-mouth for your company is more crucial than ever in today’s digital era. Rather than face-to-face interactions, individuals nowadays choose to voice their ideas on online review sites such as Google and Yelp. Statistically, 84% of customers trust online reviews as much as personal recommendations from individuals they know.
At Eridium, we keep track of your online reviews across many platforms and make sure that every issue and complaint is recorded. We know the power of a single bad review and how it can impact your reputation. As a result, we collaborate with you to reduce the risks by addressing and resolving these issues.
We use an automated approach to encourage favorable reviews, allowing you to build relationships with your consumers while also building a strong online reputation for your company.
Our online review management tool automates the process of gathering customer feedback for your company. We carefully count the number of reviews you have on each review site and follow up to urge them to submit another good review.
Allowing a single nasty remark or a fake customer review to harm your internet reputation is not a good idea. Learn how to acquire more positive reviews on Google and other platforms by using goal-driven review management services. Join hands with us today!
Plotting Your Northstar - Our Blog
FAQs – Know Us A Little More!
What Is The Impact Of Online Reviews On Your Business?
Statistically, 98% of individuals consult internet forums, business websites, and review sites before making a purchase to find out what other customers have to say about a company or product. Your bottom line is immediately impacted by online reviews since they put your name where potential clients are most likely to search. When customers search for businesses online, reviews are also the first obvious results that appear, frequently appearing before the searcher has a chance to click on a result.
Reviews also have the ability to change consumer behavior. In fact, if a company has more favorable customer ratings, almost 50% of customers will pay extra for the product, and an astounding 94% of people will steer clear of that company. Therefore, it’s in your best interest to make sure that your customers are praising you online.
How Do You Respond To Negative Customer Reviews?
Deal with your negative reviews the right way. No matter what the clients say or what the problem is, you should always try to respond to negative testimonies as soon as you can and in an approachable manner. Negative reviews should never be ignored or allowed to fester online because doing so will diminish the credibility of your brand and hurt your reputation. You should personally reply to bad customer evaluations and begin with an apology on any public platform if you want to handle them successfully. Simply put, if you don’t take control of the issue, it will possess you.
How To Deal With Unfavourable Customer Reviews?
Having negative reviews on a product is quite normal today. Even if your product is perfect, there are many fake account holders that can ruin your brand image by commenting inappropriately. To make sure your response is friendly and, most importantly, personable, maintain a professional yet conversational tone while replying to those comments. Make an effort to address each customer by name. Always provide a workable remedy to your customer’s problem and express gratitude to the reviewer for their input. Utilize services that will provide updates each time someone mentions your business name online or you receive a review to keep track of your internet visibility. This will make it easier to promptly address any unfavorable web reviews.
How To Handle Fake Customer Reviews?
What’s more annoying than a constant trickle of bad reviews? Being surrounded with fake reviews—ratings and testimonies. Even though fake reviews are unfair, you’ll probably occasionally have to deal with them because they really exist. However, by being aware of the obvious signs of false reviews or reviewers, you’ll be able to respond appropriately in public while pleading for their removal from the offending platform.
Fraudulent reviews can be just as destructive as negative feedback. To identify a false review or fake comment on your profile, you can follow some characteristics – These reviews are ambiguous or generic and lack any genuine detail. They contain substantially more verbs than nouns. To sound serious, they frequently use first-person pronouns like “I” or “me.” The reviewer has a history of posting several evaluations across numerous platforms in a variety of languages or tones of voice. Or they have absolutely no review history.
What Distinguishes Reputation Management From Review Management?
Reputation management is the process of making sure that your brand is perceived favorably and, if it isn’t, taking proactive steps to change that perception. Review management is a component of reputation management because reviews have a big impact on how people regard your company and what kind of reputation you have. The main distinction between the two is that reputation management goes beyond review sites and also takes into account search results, an accurate and optimized Google My Business profile, and social media interactions.
How To Remove Negative Reviews From Google My Business Profile?
Report the negative reviews to Google and request to take them down or erase them from your business profile. Reviews that go against Google’s rules can be removed by Google. You must be aware of which reviews to the flag for removal for this. Please only report reviews that go against Google’s rules. Just because you don’t agree with or like a certain review doesn’t mean you should report it.
<!--horizontal stars-->
<svg width="0%" height="0%" >
<g id="Layer_2" data-name="Layer 2">
<g id="Layer_1-2" data-name="Layer 1">
<g >
<rect x="165" y="13.78" width="50" height="2" style="fill: #eac1c1"/>
<path d="M164.57,13.78A13.74,13.74,0,0,1,151,0h-2a13.74,13.74,0,0,1-13.57,13.78H119.57A13.74,13.74,0,0,1,106,0h-2A13.74,13.74,0,0,1,90.43,13.78H74.57A13.74,13.74,0,0,1,61,0H59A13.74,13.74,0,0,1,45.43,13.78H29.57A13.74,13.74,0,0,1,16,0H14A13.74,13.74,0,0,1,.43,13.78H0v2H.43A13.74,13.74,0,0,1,14,29.56V30h2v-.44A13.74,13.74,0,0,1,29.57,15.78H45.43A13.74,13.74,0,0,1,59,29.56V30h2v-.44A13.74,13.74,0,0,1,74.57,15.78H90.43A13.74,13.74,0,0,1,104,29.56V30h2v-.44a13.74,13.74,0,0,1,13.57-13.78h15.86A13.74,13.74,0,0,1,149,29.56V30h2v-.44a13.74,13.74,0,0,1,13.57-13.78H165v-2ZM15,24a15.83,15.83,0,0,0-9.15-9.26A15.81,15.81,0,0,0,15,5.53a15.84,15.84,0,0,0,9.15,9.25A15.86,15.86,0,0,0,15,24Zm45,0a15.83,15.83,0,0,0-9.15-9.26A15.81,15.81,0,0,0,60,5.53a15.84,15.84,0,0,0,9.15,9.25A15.86,15.86,0,0,0,60,24Zm45,0a15.83,15.83,0,0,0-9.15-9.26A15.81,15.81,0,0,0,105,5.53a15.84,15.84,0,0,0,9.15,9.25A15.86,15.86,0,0,0,105,24Zm45,0a15.83,15.83,0,0,0-9.15-9.26A15.81,15.81,0,0,0,150,5.53a15.84,15.84,0,0,0,9.15,9.25A15.86,15.86,0,0,0,150,24Z" style="fill: #eac1c1"/>
</g>
<clipPath id="myClip2">
<path d="M164.57,13.78A13.74,13.74,0,0,1,151,0h-2a13.74,13.74,0,0,1-13.57,13.78H119.57A13.74,13.74,0,0,1,106,0h-2A13.74,13.74,0,0,1,90.43,13.78H74.57A13.74,13.74,0,0,1,61,0H59A13.74,13.74,0,0,1,45.43,13.78H29.57A13.74,13.74,0,0,1,16,0H14A13.74,13.74,0,0,1,.43,13.78H0v2H.43A13.74,13.74,0,0,1,14,29.56V30h2v-.44A13.74,13.74,0,0,1,29.57,15.78H45.43A13.74,13.74,0,0,1,59,29.56V30h2v-.44A13.74,13.74,0,0,1,74.57,15.78H90.43A13.74,13.74,0,0,1,104,29.56V30h2v-.44a13.74,13.74,0,0,1,13.57-13.78h15.86A13.74,13.74,0,0,1,149,29.56V30h2v-.44a13.74,13.74,0,0,1,13.57-13.78H165v-2Z" style="fill: #00d684"/>
</clipPath>
</g>
</g>
</svg>
<!--vertical stars-->
<svg xmlns="http://www.w3.org/2000/svg" width="0" height="0">
<g id="Layer_2" data-name="Layer 2">
<g id="Layer_1-2" data-name="Layer 1">
<rect x="14.22" y="165" width="2" height="50" style="fill: none"/>
<clipPath id="myClip3">
<path d="M16.22,164.57A13.74,13.74,0,0,1,30,151v-2a13.74,13.74,0,0,1-13.78-13.57V119.57A13.74,13.74,0,0,1,30,106v-2A13.74,13.74,0,0,1,16.22,90.43V74.57A13.74,13.74,0,0,1,30,61V59A13.74,13.74,0,0,1,16.22,45.43V29.57A13.74,13.74,0,0,1,30,16V14A13.74,13.74,0,0,1,16.22.43V0h-2V.43A13.74,13.74,0,0,1,.44,14H0v2H.44A13.74,13.74,0,0,1,14.22,29.57V45.43A13.74,13.74,0,0,1,.44,59H0v2H.44A13.74,13.74,0,0,1,14.22,74.57V90.43A13.74,13.74,0,0,1,.44,104H0v2H.44a13.74,13.74,0,0,1,13.78,13.57v15.86A13.74,13.74,0,0,1,.44,149H0v2H.44a13.74,13.74,0,0,1,13.78,13.57V165h2Z" style="fill: #00d684"/>
</clipPath>
</g>
</g>
</svg>